Singapore Cocktail Festival 2020

Frequently Asked Questions

City Takeover & Festival Village

What if I have already bought tickets for the Festival Village?

Tickets are transferrable, so you can simply edit ticket details on Eventbrite, our ticketing site, if you cannot make the Festival on the new dates. If you wish to refund your tickets, you can also write in to hello@singaporecocktailfestival.com by 5 April 2020. Requests for refunds after 5 April 2020 will not be allowed.

Ticket price will be refunded in full; unfortunately, booking fees are not refundable!

HOW DO I GET TICKETS TO SGCF?

When do tickets go on sale?

Tickets are on sale in Jan 2020 and can be purchased at www.singaporecocktailfestival.com. See you at Bayfront Event Space!

Is there a limit to how many tickets I can buy?

There is no limit to the number of tickets you can purchase.

Can I buy tickets at the door?

You will be able to purchase a Day Pass at the door. If you are planning on coming with your friends, buy your Party Pack in advance! Party Packs are not available at the door.

What Payment Methods are available for online ticket?

We accept all major credit cards.

Can I purchase tickets for two ticket categories in the one transaction?

Yes, just make your selection and add to the card.

I lost/deleted/can’t find my confirmation email. Can I give you my name?

You can enter your Eventbrite account to see your ticket and resend the email to yourself. Alternatively, please email hello@singaporecocktailfestival.com with your name and the email address you registered with and we’ll check the system and get back to you within three working days.

WHAT DO I NEED TO KNOW BEFORE BUYING?

Is this an over 18 event?

Patrons under the age of 18 are permitted within Festival Village accompanied by an adult and with a valid ticket. Children under the age of 12 may enter for free. Underage wristbands will be given out and they will NOT be served the complimentary cocktail. The accompanying adult may redeem this cocktail. Sale of alcohol is strictly prohibited to minors under 18 years of age. Any minors found consuming alcohol within the Village will be removed from the premises.

What ID is required for entry?

A valid government-issued ID is required and visitors have to present this on first demand.

Where can I buy a Tasting Card for the Artisanal Spirit Tasting Room?

Tasting Cards are available to purchase for $19 at the Artisanal Spirit Tasting Room. A Tasting Card gets you 4 shots (15ml).

WHAT DO I NEED TO KNOW BEFORE COMING?

What items are banned from the festival?

Possession of glass, plastic bottles, cans, fireworks, (fire) arms and/or other dangerous otherwise prohibited items are not allowed. Neither are substances, food, (alcoholic) drinks and/or animals.

Can I smoke at the festival?

No, Bayfront Event Space is a non-smoking park.

What is the schedule for the Guest Bartenders/DJs/etc?

The full schedule for Festival Village will be released mid-April. Stay tuned.

Can I consume any bottles of alcohol I buy at the festival?

No, you may not consume your own alcohol or bottles purchased at the festival.

Are there toilets?

Toilets will be available onsite.

What payment methods are available within the festival?

Cash and Card payments will be available at most areas of the Festival, however each bar may have its own payment limitations.

How can I be a part of SGCF City Takeover and the Festival Village? Is it one ticket for both experiences?

For SGCF City Takeover, cocktail enthusiasts and lovers can simply visit any of our 45 participating bars to enjoy Festival exclusive cocktails at a special price, available only with the Sluggr App. Booking information on all other experiences are available on www.singaporecocktailfestival.com.

Tickets to the Festival Village in October are separate, and already available for purchase at www.singaporecocktailfestival.com.

For SGCF City Takeover, will there be precautionary measures put in place?

All participating bars will receive precautionary recommendations ahead of the Festival. However, it is equal parts the responsibility of the bar and the guest, to ensure hygiene considerations are in place. Additionally, for Festival-run experiences such as bar tours, we will be doing temperature checks before the guests commence the tour, and also provide hand sanitisers throughout the experience

WHAT HAPPENS WHEN I GET TO FESTIVAL VILLAGE?

How do I get to Bayfront Event Space?

Address: Bayfront Event Space, 12A Bayfront Ave, Singapore 018970
By Bus: 97, 97E, 106, 133 (Aft Bayfront Station Exit E, bus stop no: 03511)
97, 97E, 106, 133, 400, 513, 654 (Marina Bay Financial Ctr, bus stop no. 03391)
By MRT: Bayfront (CE1 / DT6)
Please note there is no parking on site. We do not encourage drinking and driving.

Where do I collect my wristband?

Please present your barcode for scanning upon arrival at the Festival. You will receive your wristband upon entry.

I am attending all three days of the festival (3-day pass) - will I receive more than one wristband?

No, you will receive the one wristband for all three days of the festival. Please ensure you bring it with you when arriving.

I purchased a Party Pack but my friends aren’t here yet. What happens next?

If you purchased a Party Pack you will receive all the wristbands when you scan the barcode in your confirmation email. You can then pass on these wristbands to your friends when they arrive.

Is re-entry allowed?

Yes, as long as you are wearing your wristband you are free to move in and out of the Festival Village.

I forgot my complimentary tickets at home, can I just give you my name?

We don’t have your name on list as the complimentary tickets are given to our partners, therefore we are unable to provide you a wristband for entry without a ticket. Please login to Eventbrite with the account you had created to get your ticket.

Why do I still have to pay for booking fees when I’m not booking online?

Booking fees cover any administrative and processing costs for each ticket sold regardless of the channel of purchase be it online or in person at the ticketing counter.

Where do I collect my Cocktail Shaker?

Please alert staff upon entry. After scanning your ticket, you will be provided with your Cocktail Shaker Set. Please have your separate PDF ticket for Cocktail Shaker Set to redeem.

Cocktail Passport

WHAT IS THE COCKTAIL PASSPORT AND HOW DO I GET IT?

The Cocktail Passport is your wingman for all things cocktails around the city during #SGCF2020! This year our Cocktail Passport has gone mobile to bring you exclusive drink promos at over 45 SG Bars, Information about Special Events, Guest Shifts, Masterclasses and Workshops during #SGCF2020.

HOW WILL I ACCESS THIS INFORMATION AND PROMOS?

SGCF is partnering with Sluggr to present you an exclusive SGCF portal in-app, during April 2020. More details to be released soon when we launch this in April!

CAN I USE THESE DEALS PRIOR TO THE FESTIVAL DATES?

No, deals are only available during the festival dates of May 15-22.

DO I NEED A TICKET TO FESTIVAL VILLAGE IN ORDER TO USE THE COCKTAIL PASSPORT?

No, you can use the Cocktail Passport without attending Festival Village. All you need to do is download the Sluggr app. The SGCF portal within this app will be launched in April 2020.

CAN I USE THESE DEALS MORE THAN ONCE?

Each drink promo can be used as many times as you would like!

WHAT IS THE #SGCFCOCKTAILCHALLENGE?

Visit more than 15 bars during the SGCF Promo Period (15 to 22 May 2020) and unlock cocktail promotions using Sluggr App to win an exclusive SGCF cocktail shaker set. You will also automatically qualify for a lucky draw to win a 2D1N stay at Grand Park Orchard Hotel, $500 cash and a cocktail hamper.

HOW DO I PARTICIPATE?

At the SGCF Participating Bar, inform the staff that you are a Sluggr user. They will enter a unique code into your mobile when you order the promotion drink available in the app. You can redeem that promo as many times as you like but only one purchase is needed to tick off your list of 15 bars!

TERMS & CONDITIONS

Drinks purchase and #SGCFCocktailChallenge entry only permitted to patrons above 18 years of age (based on Date of Birth, passport or ID Card). The Challenge period is from 15 May 2020 until 22 May 2020 (both dates inclusive). Participation are open to all Sluggr app users except employees of The Events Artery, 916 Labs and their immediate families. One account is only applicable for one user, and hence participation of the competition is only allowed 1 account holder. Winners of cocktail shaker sets as well as the winner of the Grand Prize will be notified via phone and email by 31 May 2020. The winner(s) must produce his/her identification document to claim his/her prize within the stipulated dates. Prizes are not redeemable for cash. Refunds and/ exchange will also not be entertained by the organiser. Prizes not collected by end June 2020 will be forfeited and organizer reserves the rights to give the prize to the reserved winner. The Organizers reserve the right to replace/change the prize with one of equivalent value. There is no cash alternative to any prizes offered. Worth of prizes is reflective of market changes and may differ from stated value on date of award. Prize winners will be required to allow their names to be used for publicity reasons. The Singapore Cocktail Festival management reserves the rights to publish photograph(s) and/ or statement from prize winners. The terms & conditions are subject to change without any prior notice. The Organizer’s decision is final and no correspondence will be entertained. The Organizers shall not be liable for any loss (including, without limitation, indirect or consequential loss), damage, personal injury or death in connection with the #SGCFCocktailChallenge

Bar Tours

HOW DO I SIGN UP FOR A BAR TOUR?

Once you’ve decided which tour to join, select and make a purchase. Do bring your voucher, either printed or on your mobile, to the tour for redemption.

HOW MANY BARS DO THE TOURS VISIT?

Each tour will make 4 stops to visit one bar each, to taste the exclusive cocktails created specially for the Festival. Each stop will entitle you to one drink. We will also provide transportation between stops and a guide for each tour group.

Will I BE ABLE TO ORDER FOOD ON THE TOUR?

If time permits, you will be able to order food on a stop of the Bar Tour. However, we are on a strict timeline so please take that into consideration. Any food purchased will be at your own cost.

WHAT HAPPENS IF MY BAR TOUR IS CANCELLED?

Once confirmed, no cancellations, refunds, or changes may be made to your ticket purchase. However, if the tour is cancelled due to unforeseen reasons on our part, a full refund will be issued.

IS THERE A MEETING PLACE FOR ALL THE BAR TOURS?

The meeting point will be the first bar on the list of stops. This is where you will meet your tour guide and begin the tour. The tour will then end at the last stop on the tour.